Charpen Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website charpen.io or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Subscribe to our newsletter
- Request a consultation
- Engage our services
This information may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Project details or inquiry content
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website
- Date and time of visit
We use Google Analytics 4 to collect and analyze this information. Google Analytics uses cookies to help us understand how visitors interact with our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries: We use your contact information to respond to your questions and consultation requests.
- To provide services: If you engage our consulting services, we use your information to deliver those services.
- To improve our website: We analyze browsing data to understand user behavior and improve our website's functionality and content.
- To send communications: With your consent, we may send you newsletters, updates, or marketing materials about our services.
- To comply with legal obligations: We may use your information as required by applicable laws, regulations, or legal processes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Analyze website traffic through Google Analytics
- Remember your preferences
- Improve your browsing experience
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, such as hosting providers or email services.
- Legal requirements: We may disclose information if required by law, court order, or governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information.
- Opt-out: You can opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at info@charpen.io.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: